Refund policy

At Kelora Pet Co, your satisfaction matters to us. Here's how returns and refunds work:

Damaged or Defective Items: If your item arrives damaged, defective, or significantly different from its description, contact us within 14 days of delivery at kelorapetco@gmail.com. Please include photos of the item and packaging. We'll offer a full refund or replacement. In most cases, you will not be required to ship the item back to us.

Change of Mind: Due to the nature of our international shipping process, we are currently unable to accept returns for items that are simply no longer wanted. We encourage you to review product details, sizing, and photos carefully before ordering.

Refund Processing: Approved refunds are issued to your original payment method within 5-10 business days.

Order Cancellations: Orders can be cancelled for a full refund within 12 hours of purchase, before the order has shipped. Contact us as soon as possible if you need to cancel.